MISSION STATEMENT
As a provider of clinical laboratory and related services,We are committed to improving the health and wellness of people through our Expertise in Laboratory Medicine and Strong Client Relationships.
PURPOSE
To provide excellent clinical laboratory and related services to improve the health and wellness of our communities is our only purpose.
MHL is a small community laboratory with excellent, proud and committed staff to benchmark MHL service performance with best industry practices. Our focus is patient and physician with regard to access, quality, patient experience and physician satisfaction.
VISION
Our Vision is to become a Premier Community-based Medical Laboratory recognized for its excellence in diagnostic service delivery and education of laboratory professionals. Our focus is to improve patient experience and support to our community physicians with applications of innovative laboratory science technology.
MISSION
Our Mission is to provide quality clinical laboratory and related services to our community patients and physicians. We are committed to improving the health and wellness of people through our Expertise in Laboratory Medicine and Strong Client Relationships.
- To provide high quality, cost-effective, clinically relevant accurate and timely diagnostic services to all of our patients and physicians and to strive to continuously improve the Quality of Service.
- To support the Ministry directives and to ensure that the services meet current best professional, accreditation and regulatory practice standards.
- To provide a safe, healthy and effective work environment for our staff.
VALUES
MHL foundation is built on basic values and beliefs that we live up to every day guiding our processes and decision making at all levels in care of our community patients and physicians:
- EXCELLENCE – We value quality in care, innovation, work life, creativity, education and research. Continuously explore new and innovative ways to support and improve services. Provide each patient, with the highest quality service, every step of the way.
- HUMAN DIGNITY & COMPASSION – We value each person as a unique individual with a right to be respected and accepted. We value a quality of presence and caring that accepts people as they are and fosters healing.
- SOCIAL RESPONSIBILITY – Integrity drives all of our actions and decisions.We value integrity and the promotion of the just use of resources entrusted to us for the enhancement of human life.
- TEAM WORK & COLLABORATION is inherent in all that we do together work with unwavering personal integrity, mutual respect and trust towards our shared purpose.
- CUSTOMER FOCUS: We listen, we are interested in and care about our customers’ needs and expectations and we strive to create positive experience by exceeding those expectations.
GOALS
To be a Centre of Excellence for:
- Medical Laboratory services including SCCs
- Education and teaching services
- Quality Improvement Initiatives that enhance patient/physician service & safety